Angel Padres

Digital Media Professional

Resume

Paralegal Studies Graduate | Digital Media & Communications Professional
contact@angelpadres.com
Download PDF Resume
  • Tech-savvy Journalism and Media Communications professional with a strong focus on accuracy, technical precision, and verbatim record-keeping.
  • Brings a rigorous legal foundation to digital reporting, with a focus on maintaining the highest standards of document integrity.
  • Adept at leveraging digital technology and automated tools to capture and manage complex information in fast-paced environments.
  • Proactive agent and problem-solver with a proven track record of optimizing technical workflows and implementing new systems with minimal direction.

Key Skills

• Verbatim Reporting
• Legal Terminology
• Notary Training
• Process Optimization
• Technical Proficiency
• Software Deployment
• Critical Thinking
• Precision & Accuracy
• Multitasking

Professional Experience

VSP Vision, Rancho Cordova, CA
Workforce Management Attendance Coordinator
5/2022 – 12/2025
Managed attendance tracking and coordination for the workforce management department, acting as a Subject Matter Expert (SME) to streamline operations and ensure data accuracy.
  • Automated manual processes using bot-assisted tools (RPA), significantly increasing team efficiency and reducing administrative hours.
  • Engineered a centralized SharePoint platform to provide immediate access to real-time operational data.
  • Twice recognized by peers for outstanding contributions and “Star employee” status within the Workforce Management department.
    • Ecommerce, Enrollment and Omni Representative
    5/2020 – 5/2022
    Served as a technical Subject Matter Expert (SME) for Eyeconic (ecommerce) processes, ensuring operational readiness and high-quality customer engagement through multiple digital channels.
  • Led User Acceptance Testing (UAT)and process documentation for the Rx Validation Project.
  • Established and developed training with Eyeconic Operations for complex workflow procedures.
  • Optimized information architecture by creating new dashboards in the Knowledge database to organize procedures and templates which significantly improved accuracy and efficiency.
  • Recognized for excellence as the “Awesome CSR” (May 2021/Feb 2022) and “Employee of the Quarter” (Q2 2021) based on peer votes and performance reviews.
    • Universal Support Center & Customer Care Representative
    10/2015 – 5/2020
    Promoted to the Universal Support Center in August 2017 based on high performance in resolving complex member inquiries and providing consistent quality support.
  • Resolved complex claims and billing inquiries, using SalesForce to identify and document trends and reach first-call resolutions.
  • Achieved “World Class” certification (2016, 2017) for superior service delivery.
    • Insurance Auto Auctions, Rancho Cordova, CA
    Customer Service Representative
    10/2013 – 10/2015
  • Analyzed area sales and industry trends to identify and correct issues for better affiliate retention.
  • Exclusively managed high-priority client for donation due to handling complexity.
  • Partnered with leadership to create a new department streamlining and improving retention.
    • Law Offices of Nelson & Schwab, Sacramento, CA
    Legal Assistant
    11/2009 - 11/2010
  • Processed court cases and utilized the federal electronic filing system to submit legal documents.
  • Drafted legal documents and managed strict timelines and calendar reminders for the attorneys.
  • Negotiated reaffirmation terms with creditors and handled client communications.

    • Education

    Colorado State University, Fort Collins, CO
    B.A. Journalism & Media Communications
    Minors: Tech, Sociology | (*5/2026)
    MTI College, Sacramento, CA
    A.A. Paralegal Studies
    ABA Accredited | Notary Public Training

    Volunteerism

    VSP Mobile Response Team - Eyes of Hope
    Provided free eye exams and glasses to underserved communities.
    • Portland, OR | 9/11/2016 - 9/16/2016
    • Sacramento, CA | 8/8/2017 - 8/12/2017
    • Navajo Nation, NM | 8/8/2018 - 8/12/2018

    Additional Work History

    Lens Crafters, Sacramento, CA | Eyewear Consultant (5/2013 – 5/2014)
    RGIS, Sacramento, CA | Inventory Specialist (12/2012 – 10/2013)
    American Home Craft, Rancho Cordova, CA | Telemarketing (2/2012 – 8/2012)
    Mandiant, Alexandria, VA | Administrative Assistant (10/2007 – 12/2007)