Experience
VSP Vision | Rancho Cordova, CA
Attendance Coordinator | Workforce Management
5/2022 - Present
- Works closely with supervisors to monitors attendance and verifies timecards for call center staff
Customer Experience Representative | Ecommerce, Enrollment, and Omni Channel
5/2020 - 5/2022
- Cooresponded with customers and trained peers as a subject matter expert in communications with customers via email, phone, and chat
- Acted as EEO subject matter expert for Rx Validation Project by providing expert business knowledge, insight, direction, and guidance for the business processes and systems being modified in application to project planning, operational readiness, and UAT
- Coordinated with Eyeconic Operations to establish, develop, support, and train on new processes and procedures from Rx Validation Project
- Managed email procedures and templates for improved efficiency and accuracy, including confirming, updating, and publishing email procedures to Knowledge, adding new email templates, updating existing templates for both email and chat, and organizing Knowledge article flow by creating new dashboards for procedures and templates.
Customer Experience Representative | Universal Support Center
8/2017 - 5-2020
Customer Care Representative
10/2015 - 8/2017
Customer Service Representative
Insurance Auto Auctions | Rancho Cordova, CA
10/2013 - 10/2015
Legal Assistant II
Law Office of Nelson & Schwab | Sacramento, CA
9/2009 - 9/2010
Eyewear Consultant | LensCrafters | Sacramento, CA | 5/2013 - 5/2014
Inventory Specialist | RGIS | Sacramento, CA | 12/2012 - 10/2013
Office Assistance | Mandiant | Alexandria, VA | 10/2007 - 12/2007